Complaints

BPCE Lease attaches great importance to the quality of its services and customer satisfaction. Sometimes, in certain circumstances, you felt did not benefit from a service that meets your expectations and want to express your dissatisfaction by expressing our claim.

To better respond to your request, we set up an organization with multiple levels of interlocutors.

 

OUR COMMITMENTS IN CASE OF CLAIMS

 Consider your claim by bringing all attention it deserves.

- Acknowledge receipt within 48 hours.

- You respond quickly and within a maximum period of 5 days, except in special cases requiring extensive research(1).

- If further researches are needed, keep you regularly informed of the progress of your application status.

- Implement the solution announced as soon as possible.  

 (1) The total time limit may not, however, exceed two months calendar

 

HOW TO CONTACT US

First, contact our customer service:

- By mail or phone: contact your leasing manager or expert whose details are on the last mail that we sent you

- Internet: select the application claim in the "Contact Us - Customer service"

- By mail: write to

 

BPCE LEASE 

Service "as appears on the last mail that we sent you" 

4 place de la Coupole - BP 70051 

94222 Charenton-le-Pont Cedex

 

 

Secondly, if you have not received a satisfactory response, you can send us an application by mail by writing to:

 

BPCE Lease 

Compliance Department 

4 place de la Coupole - BP 70051 

94222 Charenton-le-Pont Cedex

 

 

Ultimately, if you are an Individual, and after having exhausted all ways of appeal with Natixis Lease, you can contact the Mediator of the French Association of Financial Institutions (ASF) by mail to the attention of:

 

Mr le Médiateur ASF 

75854 Paris cedex 17