Accessibility for persons who are deaf or hard of hearing


fichier 14x  BPCE Lease promotes remote access for persons who are deaf or hard of hearing

In its drive to improve access to information for all its customers, BPCE Lease is providing a platform allowing customers who are deaf or hard of hearing to access its customer relationship services.
This personalized customer chat service is open Monday to Friday, from 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. (excluding public holidays). 

You can use this service to directly get in touch with a dedicated BPCE Lease advisor, who will assist you in your projects.

To access the service, your computer must have a working webcam and microphone. After reading and accepting the terms of use below, click on the “Access the service” button. You will then chat with an interpreter (French sign language) or a French language transcriber (instant word transcription). The transcriber will then call BPCE Lease. They will instantly transcribe your discussions with BPCE Lease throughout the entire exchange. 

You acknowledge the following:

• that your words and those of the BPCE Lease advisor are likely to contain or focus on personal details (personal circumstances, investments, etc.) and financial information, which will be heard by a third party interpreter or transcriber employed by Acceo;
• that Acceo and its employees have contractually sworn themselves to professional secrecy, any breach of which is a criminal offence.

 In using this service dedicated to persons who are deaf or hard of hearing, you unreservedly accept the associated risks and constraints.

Access the service

 

 


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